Optimising customer dialogue
with IVR services of Firstnet
Intelligent Call / Request Processing
Use one of Germany’s most efficient and biggest IVR platforms to improve your customer dialogs. Our IVR is controllable via phonepad or speech recognition. Any demands will be met by our experienced developer teams. You will have our support right from the start throughout any of your requirements. You can also benefit of Dialers, Info-SMS and many more.
The performances of our fraud prevention solution are detecting and stopping probing activities in the IVR, providing increased authentication for high risk automated transactions, reducing fraud losses and preventing account takeover as well as adapting and responding to changes in fraud patterns.
Our ARPU tracking solution allows you to track the Average Revenue per User (ARPU).
Every Service in One Number
Through the use of a voice portal you will be able to reduce expenses and offer a more comfortable service. Quick and simple navigation through the voice menu is offered to your customers, regardless whether it is by personal call or Self Service. Service Sectors are priced modularly.
Costs can be reduced for customers and providers by using automated input or announcement services. A combination of Self Service Modules and call centre services is also possible.
Routing of Customers
Personalized calling lists improve the respective call centre. Benefit of VIP-Routing for specific customers or forwarding of non-paying customers to debt collection companies.